Last edited by Tarisar
Monday, April 27, 2020 | History

6 edition of Navigating the Customer Contact Center in the 21st Century found in the catalog.

Navigating the Customer Contact Center in the 21st Century

a technology and management guide

by William Durr

  • 360 Want to read
  • 31 Currently reading

Published by Advanstar Communications in a technology and management guide .
Written in English

    Subjects:
  • Computing and Information Technology,
  • Management & management techniques,
  • Business & Economics,
  • Business / Economics / Finance,
  • Business/Economics,
  • Customer Service,
  • Entrepreneurship,
  • Business Communication - General,
  • Call centers

  • The Physical Object
    FormatPaperback
    Paginationviii, 201 p.
    Number of Pages175
    ID Numbers
    Open LibraryOL11472994M
    ISBN 100929870573
    ISBN 109780929870571
    OCLC/WorldCa46807549

    “Competing in the 21st Century – Navigating the Global Marketplace” a.m. to 4 p.m. Welcome Remarks. Segment One: Part I: Market Opportunities in the Western Hemisphere (90 minutes) 1. Introductory Remarks. 2. Keynote Address Theme: importance of U.S. exports to the economy and how they support job growth. 3. Moderator Introductions. 4. Media in category "Tokyo in the s" The following 7 files are in this category, out of 7 total. Anoice - Yuki Murata, Utaka Fujiwara, Tadashi Yoshikawa, Takahiro Kido (L to R).jpg 2, × 1,; MB.


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Navigating the Customer Contact Center in the 21st Century by William Durr Download PDF EPUB FB2

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The Paperback of the Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide by William Durr at Barnes & : William Durr.

Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide is a must have book for any supervisor, manager or business executive who has responsibility for the creation and successful operation of modern, multi-media customer contact centers.

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Playing next. Navigating Customer Contact Space - Free download as Powerpoint Presentation .ppt), PDF File .pdf), Text File .txt) or view presentation slides online. Scribd is. A satisfied customer in the 21st century is one who trusts his carrier to bring him the best of the digital world, in whatever way he chooses to consume it With today’s proliferation of mobile devices, networks and content providers, delivery of the mobile customer experience is no longer the simple, unitary relationship between customer and tion: Deloitte Global Telecom Sector Leader.

Human contact. Some automation is to be expected, but when your customer decides she needs to talk to a person, give her a person. Companies that force customers to push “0” a million times to no avail are losing business, guaranteed.

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Search the world's most comprehensive index of full-text books. My library. The 21st century customer experience Customer experience is the quintessential component of business service that will keep the 21st century customer engaged and coming back for more.

Today’s customers differ quite markedly from customers in years gone by, Author: Michelle Pascoe. About the Book. Small Business Management in the 21st Century offers a unique perspective and set of capabilities for instructors. The authors designed this book with a “less can be more” approach, and by treating small business management as a practical human.

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